Reward your clients with cashback on every visit. Follow these steps to create a loyalty card, add promotion tiers, and start building client retention on autopilot.
From your YBP dashboard, go to Marketing → Loyalty Cards. You'll see an overview of all your existing cards and any client assignments.
Click Issue Card to create a new one, or Edit on an existing card. Configure the card name, expiry period, and toggle it active so clients can start earning cashback immediately.
Scroll down to Add Promotion. Search for the services you want to include, select them, then set a cashback percentage. You can create multiple tiers for different services with different cashback rates and click the button " + Add Promotion Tier ".
After adding a tier, it will appear in the Promotion Tiers section below. You can add multiple tiers for different service groups. Review them before saving.
Once you're happy with the settings and promotion tiers, click Update Loyalty Card at the bottom of the page. Your card is now live and clients can start earning cashback on their next booking!
Quick answers to common questions about the Loyalty Card feature.
The loyalty card tool can only use services that already exist in your YBP account. First add your services under Settings → Services, then come back to the loyalty card editor and create your promotion tier.
It defines how many days of inactivity are allowed before the client's cashback balance expires. A shorter period can create urgency and encourage repeat visits sooner, while a longer period may feel more generous and relaxed for your clients.
Yes. You can return to the Loyalty Cards page at any time, click Edit on any card, and update the card name, expiry settings, promotion tiers, or active status whenever you need to.
Your loyalty program is live. Clients will automatically earn cashback on the services you selected, keeping them coming back.